Articles ordered on the bika candle web shop are only delivered in the countries mentioned on the website. As buyer you are responsible for giving the correct delivery address. In case of an incorrect delivery address, there may be extra charges. So properly check this.

Our prices don’t include transportation and delivery of the goods. The charges for transport and delivery are mentioned separately. Ilyvero uses B-post for the shipping. You will automatically be transferred to the website of B-post. On this page you can choose where the package will be delivered. In Belgium there are three options: at home or at the office, in a B-post locker or pick-up at a delivery point. The price of the shipment depends on the chosen method of delivery. In foreign countries you can choose between your office and your home address. If at the time of delivery there is no one present, you will receive a note in the mailbox with the instructions for a second delivery.

For deliveries of more than 55 euros, there are no shipment costs.

If the payment is executed with a bank card, the delivery takes 2 to 3 days. If the payment can’t be executed immediately because you chose for a transfer, Ilyvero determines a term of payment of 7 days after the invoice date. If the payment is not received after this term, the agreement between you and Ilyvero expires. Your order will only be delivered after receipt of the payment. After receipt of the payment the delivery term is 2 to 3 days.

The mentioned delivery terms are respected as much as possible but not binding. Ilyvero is a private company and can therefore not always guarantee immediate delivery. If the delivery of your order (after receipt of payment) would be delayed, you will be informed about this by e-mail and notified of the new delivery date. If you don’t agree with the new delivery date, you can cancel your order by e-mail (ilyvero@gmail.com) and free of charge. The payed amount will then be refunded on your account as soon as possible. In case of delayed delivery or non-execution of an order, you will not be able to lay claim on damages.

Ilyvero sees to it that your order is delivered safely and clean. The Bika candles are packed in an exclusive gift box. A protection cover in the same design protects the gift box. The buyer is compelled to check the goods after receipt on possible faults and to report them immediately and at the latest within a delay of two days after receipt. The risk of loss or damage is transferred to the client from the moment he/she (or a designated third party that is not the carrier) has physically received the goods. However, the risk is already transferred to the client at the time of delivery to the carrier, if that carrier has received the order of the client to transport the goods and if this choice was not offered by Ilyvero.